Q53. Sell
me this stapler…(this pencil…this clock…or some other
object on interviewer’s desk).
TRAPS: Some
interviewers, especially business owners and hard-changing executives
in marketing-driven companies, feel that good salesmanship is essential
for any key position and ask for an instant demonstration of your skill.
Be ready.
BEST
ANSWER: Of course, you already know the most important
secret of all great salesmanship – “find out what people
want, then show them how to get it.”
If your interviewer picks up his stapler and asks, “sell this
to me,” you are going to demonstrate this proven master principle.
Here’s how:
“Well, a good salesman must know both his product and his prospect
before he sells anything. If I were selling this, I’d first get
to know everything I could about it, all its features and benefits.”
“Then, if my goal were to sell it you, I would do some research
on how you might use a fine stapler like this. The best way to do that
is by asking some questions. May I ask you a few questions?”
Then ask a few questions such as, “Just out of curiosity, if you
didn’t already have a stapler like this, why would you want one?
And in addition to that? Any other reason? Anything else?”
“And would you want such a stapler to be reliable?...Hold a good
supply of staples?” (Ask more questions that point to the features
this stapler has.)
Once you’ve asked these questions, make your presentation citing
all the features and benefits of this stapler and why it’s exactly
what the interviewer just told you he’s looking for.
Then close with, “Just out of curiosity, what would you consider
a reasonable price for a quality stapler like this…a stapler you
could have right now and would (then repeat all the problems the stapler
would solve for him)? Whatever he says, (unless it’s zero), say,
“Okay, we’ve got a deal.”
NOTE: If your interviewer tests you by fighting every step
of the way, denying that he even wants such an item, don’t fight
him. Take the product away from him by saying, “Mr. Prospect,
I’m delighted you’ve told me right upfront that there’s
no way you’d ever want this stapler. As you well know, the first
rule of the most productive salespeople in any field is to meet the
needs of people who really need and want our products, and it just wastes
everyone’s time if we try to force it on those who don’t.
And I certainly wouldn’t want to waste your time. But we sell
many items. Is there any product on this desk you would very much like
to own…just one item?” When he points something out, repeat
the process above. If he knows anything about selling, he may give you
a standing ovation.